Return & Exchange Policy

Your satisfaction is our priority. If something isn't right with your order, we're here to help. Please review this policy carefully — because our products include electrical and hygiene-sensitive items, some restrictions apply.

Quick Reference

Return Window	30 days from delivery
Exchange Window	30 days from delivery
Item Condition	Unused, in original packaging
Restocking Fee	15% (waived for defective items)
Return Shipping	Customer's responsibility
Refund Timeline	10–15 business days after inspection
Contact for RMA	S.ayraZack413@gmail.com

Return Window & Condition

You have 30 days from the date of delivery to initiate a return. Items must be:

In new, unused condition
In their original, undamaged packaging
Complete with all parts, accessories, and documentation

For fans, heaters, and humidifiers, the product must not have been plugged in or operated in any way.

Exchanges

We're happy to exchange items within 30 days of delivery for a different size, color, or model, subject to availability. Items must meet the same condition requirements as returns (unused, in original packaging).

Email us at S.ayraZack413@gmail.com with your order number and the item you'd like to exchange for.
We'll confirm availability and issue an Exchange Authorization.
Ship the original item back (customer pays return shipping).
Once received and inspected, we'll ship the replacement. If there's a price difference, we'll charge or refund accordingly.

Note: Exchanges are not available for used, damaged, or final sale items.

Non-Returnable Items

Used items: Any fan, heater, or humidifier that has been plugged in, operated, or shows signs of use.
Final sale items: Products marked "Clearance," "As-Is," or "Final Sale."
Incomplete returns: Items missing original packaging, parts, or accessories.
Customer-damaged items: Products damaged due to misuse, accidents, or improper handling.

Return Process

Request an RMA: Email S.ayraZack413@gmail.com within 30 days of delivery with your order number and reason for return. Returns without a Return Merchandise Authorization (RMA) number will not be accepted.
Pack securely: Place the item in its original packaging with all parts and accessories included.
Ship it back: You are responsible for return shipping costs. For larger items (fans, heaters), costs may be significant — we strongly recommend a trackable, insured shipping service. We are not responsible for items lost or damaged in transit.
Restocking fee: A 15% restocking fee applies to all non-defective returns.
Refund: Once we receive and inspect your return, a refund will be issued to your original payment method within 10–15 business days. Original shipping fees are non-refundable.

Order Cancellations

Need to cancel? Contact us at S.ayraZack413@gmail.com as soon as possible. If your order has not yet shipped, we'll cancel it at no charge. If it has already shipped, the standard return process applies.

Damaged or Defective Items

Please inspect your shipment immediately upon delivery. If your item arrives damaged or defective:

Contact us within 48 hours of delivery at S.ayraZack413@gmail.com
Include your order number and clear photos of the damage and packaging
Do not attempt to use damaged electrical items

We will arrange a replacement, part shipment, or full refund at no cost to you. The restocking fee is waived for defective items.

Missing Parts

If your product arrives missing hardware or accessories, contact us within 7 days of delivery. We'll ship the missing parts free of charge.

This policy applies to purchases made directly through Reea Store. For questions, email us at S.ayraZack413@gmail.com. We typically respond within 1–2 business days.