Shipping Policy
At Reea Store, we're committed to getting your order to you safely and on time. Please review our shipping policy so you know exactly what to expect after placing your order.
Quick Reference
| Processing Time | 1–3 business days (Mon–Fri, excluding holidays) |
| Shipping Destinations | Contiguous United States only |
| Standard Delivery | 5–10 business days |
| Large Item Delivery | 7–20 business days (freight) |
| Free Shipping | On orders $39 and above |
| Carriers | USPS, UPS, FedEx (freight for large items) |
| Order Changes | Within 24 hours of placing order |
| Contact | S.ayraZack413@gmail.com | (916) 363-2590 |
1. Order Processing
Orders are processed Monday through Friday, excluding federal holidays. Please allow 1–3 business days for your order to be processed and prepared for shipment. Orders placed on weekends or holidays will begin processing the next business day. You will receive a shipping confirmation email with tracking information once your order has shipped.
2. Shipping Destinations
We currently ship to the contiguous United States only (48 states). We do not ship to:
- Alaska or Hawaii
- U.S. Territories (Puerto Rico, Guam, etc.)
- APO/FPO military addresses
- P.O. Boxes (for large/freight items)
- International destinations
If you're unsure whether we can ship to your address, please contact us before placing your order.
3. Shipping Costs & Delivery Times
Shipping costs are calculated at checkout based on your location and the size/weight of your order. Free standard shipping is available on all orders of $39 or more.
| Item Type | Carrier | Estimated Delivery |
|---|---|---|
| Standard items (small humidifiers, accessories) | USPS / UPS / FedEx | 5–10 business days |
| Large items (fans, heaters, large humidifiers) | Freight carrier | 7–20 business days |
Delivery times are estimates, not guarantees. Actual delivery may vary due to carrier delays, weather, or peak season volume.
4. Order Tracking
Once your order ships, you'll receive a shipping confirmation email with your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update after receiving the confirmation. If you haven't received a tracking email within 5 business days of placing your order, please contact us at S.ayraZack413@gmail.com.
5. Packaging
We take extra care to ensure your products arrive in perfect condition:
- Fans: Boxed with foam inserts or protective padding to prevent movement during transit.
- Heaters: Boxed with corner protectors; fragile heating elements are individually protected.
- Humidifiers: Boxed with foam padding; water tanks and delicate components are secured.
All items are inspected before shipment. If you notice any external damage to the box upon delivery, please follow the steps in the Damage Claims section below.
6. Damage Claims
If your order arrives with visible damage, please take the following steps immediately:
- Inspect the box before signing for delivery. If visibly damaged, note it with the carrier at the time of delivery.
- Take photos of the damaged box and product before unpacking further.
- Do not use any damaged electrical items (fans, heaters).
- Contact us within 48 hours at S.ayraZack413@gmail.com with your order number and photos of the damage.
- Keep all packaging — the carrier may need to inspect it for a damage claim.
We will work with you to arrange a replacement, part shipment, or refund as quickly as possible.
7. Shipping Delays
While we do our best to meet estimated delivery windows, delays can occasionally occur due to severe weather, peak season carrier volume, carrier operational issues, or an incorrect/incomplete shipping address. If your order is significantly delayed, please contact us and we'll do our best to assist.
8. Order Changes & Cancellations
Need to change or cancel your order? Contact us at S.ayraZack413@gmail.com or call (916) 363-2590 within 24 hours of placing your order. Once an order has shipped, it cannot be canceled — the standard return process will apply.
This policy applies to all orders placed through Reea Store. For questions, contact us at S.ayraZack413@gmail.com or (916) 363-2590. We typically respond within 1–2 business days.